Shipping FAQ

We ship to most countries in the world with some exceptions due to legal restrictions or shipping carrier limitations.

Yes! Our tracking page makes it easier for you to follow packages once they’ve been shipped out. You will receive a link via email or SMS to your order tracking page once it has shipped out. You can also access the shipping carrier’s tracking page directly from your order tracking page.

Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier's tracking system.

Typically only national postal operators (like Canada Post) are able to deliver orders to PO Boxes. Sometimes we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

It is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility, depending on if the Postal /ZIP code entered for your order was correct. In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.

If they are unable to deliver your package it will be returned to our HQ and you will be notified once it is received back. Within 3 weeks you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package. See our Shipping Page for more information.

For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you if this is the case.

We may ask for your help before doing that, like confirming with you that the shipping address for your order was correct.

Keep in mind that if tracking information states an order was delivered but you haven't received it, we won't take responsibility and reship that order. In that case, you will have to get in touch with the carrier service and any replacements would have to be at your expense.

If something arrives damaged, send a photo of the damaged goods to hello@bluemoongiftshop.ca, then we'll gladly send a replacement at no cost to you.

No, not always. We may split an order into multiple shipments for the following reasons:

Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll always ship separately are:

- Hats
- Wall Art / Posters


Fulfillment location. If your order consists of products that have different fulfillment locations, we’ll ship the products separately.

Multiple shipment orders will have higher shipping costs than single shipment orders. See the final shipping costs at order checkout.

Our estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:

Estimated fulfillment + estimated shipping = estimated delivery time

Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

- Shipping-related delays like failed delivery attempts or service disruptions
- Issues relating to fulfillment times
- Products being out of stock


We work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated delivery time, please allow a few more days. If you still haven’t received your order, get in touch with us at hello@bluemoongiftshop.ca, we’ll check your order status, and let you know how to proceed.

If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:

1. Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate - it’s not a guarantee.

2. If you still haven’t received your order, let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. Reach us at hello@bluemoongiftshop.ca

Apparel products are generally packaged in polymer mailers. If there’s more than one product, after putting each item in its own separate polymer bag, we then place them all together in a polymer mailer.

For all DTG apparel orders fulfilled in Australia, we use compostable eco mailers. These mailers have the supplier’s name and composting instructions on them.

Hats are packaged in corrugated cardboard boxes.

Wall art is shipped in triangular kraft boxes to ensure safe delivery and avoid the use of plastic caps.

We know sustainable packaging is important, and our suppliers are committed to finding the most sustainable solutions we can.

As a first step toward more earth-friendly packaging, they recently started using bags made of post-consumer recycled plastics for all apparel orders shipped from our in-house facilities. The share of recycled plastic per bag depends on each facility, but it’s at least 50% for the outside (white or grey) packaging and at least 30% for the inside (clear) bags that are used in multi-item shipments.

PCR packaging protects the products just as well as the virgin plastic bags, and they look almost the same. However, choosing PCR plastic over virgin plastic is the right thing to do to minimize the environmental impact plastic has on our planet.

Generally, you will not be charged for import duties, as our products are printed and shipped in Canada. However, if your order is shipped from a facility that's in a different region than your delivery destination (ie/. USA), you might have to pay handling and/or customs fees upon delivery. The customs fees may vary depending on the order value, country limits, etc.

If you haven’t received your order or notice an issue with the products, reach out to us at hello@bluemoongiftshop.ca, and we’ll help you get it solved. Please read our Return Policy for more details.